Last updated: 27 April 2026
Unblocked is a trading name of Playmaker Ventures Ltd, a company registered in England and Wales (Company Number: 16620286).
Registered address: 11 Pennyroyal Green, Broughton, Aylesbury, Buckinghamshire, HP22 7ET
Contact email: hello@unblocked.coach
Playmaker Ventures Ltd is the data controller for the personal information we collect and process in connection with the Unblocked coaching programme.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and what your rights are under UK data protection law (UK GDPR and the Data Protection Act 2018).
This policy applies to:
Our website (unblocked.coach) does not use tracking cookies or analytics tools. We do not collect any personal data from visitors who simply browse the site.
This data is collected via Typeform and passed to Mailchimp for the purpose of delivering your result and follow-up email sequence.
We use your personal data for the following purposes:
Delivering the coaching programme — To provide your weekly coaching sessions, maintain continuity across the programme, and personalise the coaching to your situation and goals. Legal basis: performance of a contract.
Payment processing — To process your payment securely via Stripe and maintain records of transactions. Legal basis: performance of a contract; legal obligation (financial record-keeping).
Programme administration — To send session reminders, booking confirmations, welcome messages, and other communications necessary to run the programme. Legal basis: performance of a contract.
Email marketing — To send follow-up emails related to your quiz result and, where you have not opted out, information about the Unblocked programme. Legal basis: legitimate interests (where you have engaged with our quiz); consent (where explicitly given).
Safety and safeguarding — To identify and respond to any concerns about your wellbeing that arise during coaching sessions. Legal basis: vital interests; legal obligation.
Improving our service — To review sessions for quality, identify patterns in how clients engage with the programme, and improve the coaching methodology. Legal basis: legitimate interests.
The Unblocked coaching programme uses artificial intelligence (AI) technology to deliver coaching sessions, generate personalised responses, and maintain continuity across your programme.
Specifically:
All AI-generated content is produced under human oversight. Flagged concerns and safeguarding matters are reviewed by a human member of the Unblocked team.
We do not use your personal data to train AI models. Your data is processed solely for the purpose of delivering your coaching programme.
We share your personal data only with the third-party services necessary to deliver the programme. Each is used only for its stated purpose:
Stripe — Payment processing. Stripe stores your payment information securely. We do not have access to your card details. Stripe's privacy policy: stripe.com/gb/privacy
Airtable — Our client database. Stores your name, contact details, session records, and coaching notes.
Anthropic (Claude API) — AI coaching engine. Your session content is processed to generate coaching responses. Anthropic's privacy policy: anthropic.com/privacy
Make.com — Automation platform. Connects our tools and orchestrates the delivery of sessions, reminders, and notifications.
Mailchimp — Email marketing. Used to deliver your quiz result follow-up sequence and any programme communications sent by email.
Typeform — Quiz and onboarding forms. Collects your quiz responses and onboarding information.
Calendly — Session booking. Manages the scheduling of your weekly coaching sessions.
OpenAI (Whisper API) — Voice note transcription, where applicable. OpenAI's privacy policy: openai.com/policies/privacy-policy
We do not sell your personal data to any third party. We do not share your data with advertisers.
Some of our third-party service providers process data outside the UK. Where this occurs, we rely on appropriate safeguards — including Standard Contractual Clauses or adequacy decisions — to ensure your data is protected to the same standard required under UK GDPR.
The key providers who may process data outside the UK include Anthropic (USA), Make.com (USA), Mailchimp (USA), Typeform (EU/USA), and Calendly (USA).
We retain your personal data for the following periods:
Session transcripts and coaching notes — 2 years after the end of your programme. After this period, session content is permanently deleted.
Payment records — 7 years from the date of transaction, in accordance with HMRC requirements.
Email marketing data — Until you unsubscribe. On unsubscribe, your email address is suppressed from future sends. We retain a record of your unsubscribe to ensure we do not contact you again.
Onboarding and contact information — 2 years after the end of your programme, or 2 years from your last contact with us if you did not complete the programme.
After retention periods expire, your data is permanently and securely deleted.
Under UK GDPR, you have the following rights in relation to your personal data:
Right of access — You can request a copy of the personal data we hold about you.
Right to rectification — You can ask us to correct inaccurate or incomplete data.
Right to erasure — You can ask us to delete your personal data in certain circumstances.
Right to restrict processing — You can ask us to limit how we use your data in certain circumstances.
Right to data portability — You can ask us to provide your data in a machine-readable format.
Right to object — You can object to processing based on legitimate interests, including direct marketing.
Rights related to automated decision-making — You have the right not to be subject to solely automated decisions that significantly affect you. All coaching sessions involve human oversight.
To exercise any of these rights, contact us at hello@unblocked.coach. We will respond within one month.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Our website (unblocked.coach) does not use tracking or analytics cookies. We do not use advertising cookies or any third-party tracking technology on our site.
Typeform, Calendly, and Stripe may set their own cookies when you interact with their embedded tools or payment pages. Please refer to their respective privacy policies for details.
We take the security of your personal data seriously. Your data is stored in password-protected systems with access restricted to authorised personnel only. Session data is transmitted securely via encrypted connections.
No system is completely secure. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the ICO in accordance with our legal obligations.
We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email. The date at the top of this policy indicates when it was last updated.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Playmaker Ventures Ltd (trading as Unblocked)
11 Pennyroyal Green, Broughton, Aylesbury, Buckinghamshire, HP22 7ET