1. About Us
Unblocked is a trading name of Playmaker Ventures Ltd, a company registered in England and Wales (Company Number: 16620286). References to “we”, “us”, or “our” in these Terms refer to Playmaker Ventures Ltd.
Our registered address and primary contact email is: hello@unblocked.coach
2. These Terms
These Terms and Conditions (“Terms”) govern your purchase of and participation in Unblocked coaching services. “Services” means any coaching product we offer, including the One-Off 45-Minute Session and the 12-week coaching programme. References in these Terms to “the programme” include any Service you purchase.
By purchasing a Service or continuing to use our services, you confirm that you have read, understood, and agreed to these Terms.
We reserve the right to update these Terms at any time. Where changes are material, we will notify you by email. Continued use of the Services after notification constitutes acceptance of the updated Terms.
3. The Services
3.1 One-Off 45-Minute Session
The One-Off Session includes:
One 45-minute coaching session, delivered by text conversation via WhatsApp
A structured coaching framework based on the GROW methodology
Automated safeguarding review of the session, with escalation to a member of the Unblocked team for urgent concerns
A written session summary sent to you by email after the session
How it works. At checkout we collect your WhatsApp number. Shortly after purchase, we send you a WhatsApp message confirming your session is ready. Your session begins when you send your first reply to that message, and runs for 45 minutes from that first reply. There is no scheduled time — you start whenever you are ready within the availability window below.
Availability window. Your session remains ready to start for 72 hours from purchase. If you have not started within 24 hours, we will send you one reminder. If you have not started within 72 hours, your session will lapse and we will notify you. A lapsed session is not lost: contact us at hello@unblocked.coach and we will reactivate it for you at a time that suits you.
3.2 The 12-Week Programme
Where available, the Unblocked 12-week coaching programme includes:
Twelve 30-minute weekly coaching sessions delivered via WhatsApp
Human oversight throughout the programme
A programme summary and closing session at week 12
A structured coaching framework based on the GROW methodology
3.3 Delivery Method
All sessions and communications are delivered via WhatsApp. You are responsible for ensuring you have a working WhatsApp account and a stable internet or mobile data connection. 12-week programme sessions take place at the time agreed during onboarding; One-Off Sessions start when you reply, as described in Section 3.1.
3.4 Use of Automated Systems
You acknowledge and agree that Unblocked uses artificial intelligence (AI) technology to support the delivery of coaching sessions, generate personalised messages, and maintain continuity across sessions. AI conducts an automated safeguarding review of each session as soon as it closes. Where this review identifies an urgent concern, a member of the Unblocked team is notified and reviews it directly. Other flagged concerns are logged and reviewed by the team on an ongoing basis.
The use of AI does not diminish the quality or personalisation of the coaching you receive, and all AI-generated content is informed by information you share with us during your sessions and, where applicable, onboarding.
4. Pricing and Payment
The One-Off 45-Minute Session is priced at £37, payable as a single payment at the time of purchase. It is not a subscription and does not renew.
The 12-week programme is priced at £197, payable as a single upfront payment at the time of purchase. Following completion of the 12-week programme, clients may continue on a rolling monthly subscription at £67 per month, cancellable at any time with no minimum term.
All payments are processed securely via Stripe. We do not store your card details. Prices include VAT where applicable.
5. Refund Policy
5.1 One-Off Session
If you have not yet started your session, you may request a full refund at any time by contacting hello@unblocked.coach.
Once your session has taken place, we offer a full refund if you are not satisfied with it. To request a refund, contact us at hello@unblocked.coach within 48 hours of your session. Refunds will be processed within 5–10 business days to your original payment method.
If your session lapses unused after the 72-hour availability window, you may choose between reactivating it (Section 3.1) or a full refund.
5.2 12-Week Programme
We offer a full refund if, following your first coaching session, you are not satisfied with the programme. To request a refund, contact us at hello@unblocked.coach within 48 hours of your first session. Refunds will be processed within 5–10 business days to your original payment method.
After your first session, no further refunds will be issued. This is because the programme is personalised to you from session one and significant preparation and coaching resource is committed from the outset.
If you miss sessions or disengage from the programme, this does not entitle you to a refund. We encourage you to contact us if you are struggling to engage — we will always try to find a solution.
6. Cancellation and Rescheduling
One-Off Session. There is no scheduled time to cancel or reschedule — your session starts when you reply, within the availability window described in Section 3.1. If the window closes before you start, contact us and we will reactivate your session.
12-week programme. You may reschedule a session up to 4 hours before your scheduled time using the rescheduling link provided. Sessions cancelled with less than 4 hours’ notice will be marked as missed and cannot be refunded or carried over unless we agree otherwise at our discretion.
If we need to cancel a session for any reason, we will offer you the earliest available alternative slot. Where we are unable to deliver a session, that session will roll over to the following week.
7. Important: Coaching is Not Therapy or Medical Advice
Unblocked is a coaching service. It is not therapy, counselling, psychotherapy, or any form of medical or clinical treatment.
Nothing communicated during your sessions — whether by your coach, through automated messages, or via AI-generated content — constitutes medical, psychological, legal, financial, or professional advice of any kind. You should not rely on anything within the Services as a substitute for professional advice from a qualified practitioner.
If you are experiencing a mental health crisis, suicidal thoughts, or any acute psychological or medical emergency, please contact your GP, call 999, or contact the Samaritans on 116 123 immediately.
By engaging with the Services, you confirm that you understand the distinction between coaching and therapy, and that you take full personal responsibility for your own decisions, actions, and wellbeing.
8. Limitation of Liability
To the fullest extent permitted by law, Playmaker Ventures Ltd shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from your participation in the Services, including but not limited to:
Decisions you make as a result of coaching conversations or messages
Failure to achieve personal goals or desired outcomes
Loss of income, opportunity, or business resulting from actions taken
Any harm arising from your reliance on AI-generated content within the Services
Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount paid by you for the Services in the 12 months preceding the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter where liability cannot be excluded by law.
9. Your Responsibilities
To get the most from the Services and to allow us to deliver them effectively, you agree to:
Provide accurate information at checkout and, where applicable, during onboarding
Attend scheduled sessions at the agreed time or reschedule in advance, and start One-Off Sessions within the availability window
Engage honestly and openly with the coaching process
Use the Services solely for your own personal development
Not share, reproduce, or distribute any programme materials without our written consent
10. Confidentiality
We treat all information you share with us as strictly confidential. We will not share your personal information with third parties except where required by law, or where we have a safeguarding concern that requires us to act.
Session transcripts and coaching notes are stored securely and used solely for the purpose of delivering and improving your coaching. For full details on how we handle your data, please refer to our Privacy Policy at unblocked.coach/privacy.
11. Safeguarding
Your safety is our priority. If at any point during your sessions we have a genuine concern for your safety or the safety of others, we reserve the right to break confidentiality and contact relevant authorities or emergency services. This will always be handled with care and in accordance with our safeguarding obligations.
12. Intellectual Property
All content, materials, frameworks, and communications produced by Unblocked remain the intellectual property of Playmaker Ventures Ltd. You may not reproduce, distribute, or commercially exploit any part of the Services without our prior written consent.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms, please contact us at:
Playmaker Ventures Ltd
Trading as: Unblocked
Company Number: 16620286
Email: hello@unblocked.coach
Website: unblocked.coach